Claim file
Sep 30, 2026
Record
| Company | Sample company (fictional) |
|---|---|
| Trade | Moving Claims |
| Visit | Sep 30, 2026 |
Move
| Job number | MO-4100 |
|---|---|
| Shipper | Northgate Fabrication |
| Bill of lading number | BO-4100 |
| Moved from | Moved from 1 |
| Moved to | Moved to 1 |
| Crossed a state line | Yes |
| Loaded on | Oct 10, 2026 |
| Delivered on | Oct 10, 2026 |
| Valuation chosen | Full value protection |
| Crew on the job | Crew on the job 1 |
| Time the shipper has to file | 9 months |
Claim
Not on file.
Item claimed
No item claimed records on file.
Photos
Photos taken on the phone at the job print here, each captioned with what it shows.
Status letter
No status letter records on file.
Next due
Nothing scheduled.
Rules this record is kept under
| A claim is a written message that identifies the shipment, says the mover is liable, and asks for a specified or determinable amount. 49 CFR 370.3 Filing of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| A damage note on the delivery receipt or an inspection report is not a claim on its own. 49 CFR 370.3 Filing of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| Each claim gets its own file and number, written on every paper and letter about it, with the date it arrived. 49 CFR 370.5 Acknowledgment of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| The claim is acknowledged in writing within 30 days of arriving, unless it is paid or declined in writing within those 30 days. 49 CFR 370.5 Acknowledgment of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | Warned at save |
| Within 120 days the mover pays, declines or makes a firm offer in writing. If it cannot, it writes to the shipper then and every 60 days after with the status and the reason, and keeps a copy. 49 CFR 370.9 Disposition of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| Supporting papers used to investigate a claim are kept for FMCSA to inspect. 49 CFR 370.7 Investigation of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| A household goods mover settles a loss or damage claim from the item's replacement cost, less depreciation. 49 CFR 370.9 Disposition of claims (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=370), checked 2026-10-29 | For reference |
| When the shipper asks for arbitration, it is binding for claims of $10,000 or less. Above that, both sides have to agree. 49 CFR 375.211 Must I have an arbitration program? (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=375), checked 2026-10-29 | For reference |
| The arbitrator decides within 60 days of written notice of the dispute, unless missing information stretches it. 49 CFR 375.211 Must I have an arbitration program? (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=375), checked 2026-10-29 | For reference |
| Claim records and their supporting papers are kept at least one year after the claim is settled. 49 CFR Part 379 Appendix A, schedule of records and periods of retention (eCFR) (https://www.ecfr.gov/api/renderer/v1/content/enhanced/current/title-49?part=379), checked 2026-10-29 | Enforced at save |